Privacy Policy

Last Updated: January 25, 2016

At Quampton LLC (“TIHK”, “we”, “us” or “our”), we respect your privacy and take your privacy rights seriously. We are particularly sensitive to privacy issues on the Internet and have a few fundamental principles:

  1. We don’t and won’t ask you for personally identifying information unless we truly need it. To make this Privacy Policy easier to read, To make these Terms easier to read, http://tihk.co/ (the “Site”), and our products and services and are collectively called the “Services.”
  2. We don’t share your personally identifying information with anyone, except as needed to provide service or product support, to comply with the law, or to protect our rights.
  3. We don’t store personal or customer information on our servers unless required for the on-going operation of our Services.

This Privacy Policy does not apply to the privacy practices of third parties whose links may appear on or through the Services. We are not responsible for the content or privacy practices of third parties or other users.

We recommend that you exercise caution before you voluntarily disclose personally identifiable information to other users, on publically accessible or displayable parts of the Service, or through third-party links on third-party websites or platforms.

If you have questions about deleting or correcting your personal data please contact our Support team at team@tihk.co.

 

The Information We Collect

Names & Other Personally Identifying Information (PII)

There are a few places where we give you an opportunity to provide us your personal information. On those pages, you can order TIHK products, make requests, and register to receive materials. The types of personally identifying information (PII) collected on these pages include names, addresses, email addresses, phone numbers, and credit/debit card information. On some pages, you can submit information about other people. For example, if you order a TIHK gift online and want it sent directly to the recipient, you will need to submit the recipient's address. Depending upon the activity, some of the information we ask you to provide is identified as mandatory (so that we can provide you with our Services) and some is voluntary. If you do not provide the mandatory data with respect to a particular activity, we may not be able to provide certain Services to you.

We do not and will not send spam, sell or rent your email address to third parties. We do not disclose, sell, share, trade or give away a user’s personal information to third parties, except as needed for completing payment and billing transactions through the services of payment processing vendors.

 

Logging Statistics

Like most website operators, our servers automatically collect certain types of non-personally-identifying, technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request. We use this information to better understand how our visitors use our website, and to maintain Services.

 

IP Addresses

In general, you can browse the Site without revealing who you are or any personal information. Internet Protocol addresses indicate the location of a user’s computers or mobile device on a network connected to the Internet. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our Site, to measure the use of the Site and to improve the content on the Site. In short, we use your IP to gather aggregate demographic information.

 

Cookies

Your use of the Services may result in the assignment and storage of session cookies to recognize your access privileges. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you, and can only be read by a server in the domain that issued the cookie to you. We use cookies to help us identify and track visitors, their usage of and preferences on our website. Visitors who do not wish to have cookies placed on their computers or mobile devices should set their browsers to “Refuse Cookies” before using our Services, with the drawback that certain features of our Services may not function properly without the aid of cookies.

 

The Way We Use Information

TIHK discloses potentially personally identifying and personally identifying information only to those of its employees, contractors and affiliated organizations that: (i) need to know that information in order to process it on our behalf or to provide the Services; and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Services you consent to the transfer of such information to them.

We may use your PII for particular purposes such as processing your order, conducting marketing research, to monitor guest traffic patterns and Site usage to help us develop and design the layouts of our websites. and for providing you with the latest TIHK product and promotional information and other information that might be useful to you, should you expressly opt to receive promotional materials. We may share this information with TIHK employees or contractors on a need-to-know basis to support your customer relationship and order purchases with TIHK.

We may disclose PII if we believe release is necessary to comply with the law, enforce or apply our Terms of Service (the “Terms”) or protect the rights, property, or safety of TIHK, our users, or others.

 

Our Commitment To Data Security 

We want you to have continuing trust in TIHK and in our Services. In order to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Any page on the Site that asks you for PII is a secure page employing state of the art encryption to protect your PII from unauthorized use. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interferences from illegally obtaining or tampering with your personal information. We encourage you to help us by also taking precautions to protect your personal data when you use the Services. Make sure you use a secure connection, and do not save sensitive information that you feel might cause your PII to be in jeopardy.

 

Privacy of Minors 

TIHK does not sell merchandise for purchase by children. If you are under 18 (“minor”), you may not make any purchases on the Site without the involvement of a parent or guardian. TIHK does not knowingly solicit or collect personal information from minors, and we will not knowingly link to any third-party website or platform that solicit or collect personal information from minors. If you believe that a minor has disclosed personal information to us or that we have linked to such a third-party or user website or platform, please contact us at team@tihk.co.

 

Privacy Policy Changes

We may change or modify this Privacy Policy from time to time, in our sole discretion. We encourage you to frequently check this page for any changes to our Privacy Policy.


TERMS OF SERVICE

Last Updated: January 25th, 2017

Welcome to http://tihk.co/, owned and operated by Quampton LLC (“TIHK”, “we”, “us” or “our”). We are makers of urban survival products, designed and manufactured in the USA. Please read these Terms of Service (“Terms”) carefully because they govern your use of the website http://tihk.co/ (the “Site”), and the content, services, and products available at or through the Site and associated social media profiles. If you have any questions, please contact us. To make these Terms easier to read, the Site, and our products and services and are collectively called the “Services.”

Agreement to Terms

By accessing, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, simply stop using the Services.

Changes to Terms or Services

We may modify these Terms and our Services at any time, in our sole discretion. If we do so, we’ll make it known on the Site. It’s important that you review the Terms whenever we modify them because continuing to use the Services after we have posted modified Terms on the Site indicates to Us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, please discontinue use of the Services immediately. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice to you, at our sole discretion.

Privacy policy

Your privacy is important to us. Please review our Privacy Policy for information about the data we may collect and use. Our Privacy Policy is incorporated in these Terms, and is available at http://tihk.co/pages/privacy-policy.

Feedback

We welcome feedback, comments and suggestions for improvements to the Services. You can submit feedback by emailing us at team@tihk.co. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the feedback for any purpose

TIHK Content

Subject to your compliance with these Terms, TIHK grants you a limited, non-exclusive, non-transferable, non-sublicenseable license to access and view the content we create, post, upload, or otherwise make available to you (“TIHK Content”) solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes. You may not: (i) copy, modify or distribute TIHK Content for any purpose; (ii) transfer, sublicense, lease, lend, rent or otherwise distribute TIHK Content to any third party; (iii) decompile, reverse-engineer, disassemble, or create derivative works of TIHK Content or the Services; or (iv) use the Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms. You acknowledge sole responsibility for and assume all risk arising from your use or reliance of any TIHK Content.

Application of Products

Application

Certain of our products may feature sharp objects, or objects with an inherently elevated risk of physical injury. None of TIHK’s products are designed with testing and components for a level of reliability suitable for use in or in connection with surgical implants or as critical components in any life support systems. None of TIHK’s products are intended as a medical or life saving device.

In any application, including the above, where a product use would create a risk of harm to property or person (including the risk of bodily injury and death) it is the sole responsibility of the persons contemplating such use to comply with all applicable laws, regulations, codes and standards. To avoid damage, injury, or death, the user must take reasonably prudent steps to protect against failures. The user is ultimately responsible for verifying and validating the suitability of TIHK products whenever you intend to use any such product.

 

Compliance with Local, State & Federal Regulations 

Certain of our products may contain features that may be regulated in your state. You are solely responsible for complying with local, state and federal laws. Your use of the product is at your risk and discretion. We are not responsible for your use of the product in any way including complying with any application laws or regulations in your state. 

 

Payment & Delivery

Price & Payment Terms

TIHK products are intended for your own personal use and not for resale, unless authorized in writing by TIHK. In order to make a purchase (or two, or three...!), you will need a valid credit card. You agree to provide only information that is accurate and current, and that you have authorization to provide. You may choose to save the information you enter for the next time you visit the Site or make a purchase. You may be charged additional fees, taxes or other costs, in addition to the retail price of our products. For more information about how we handle credit card and other personally identifying and sensitive personal information you may provide us, please read our Privacy Policy at http://tihk.co/pages/privacy-policy. Please note that you are subject to the terms and privacy policies of, and proceed to use at your own risk, any payment processors we may offer for your use, such as Stripe and PayPal. All transactions are secure and encrypted, and we never store your credit card information.

 

Delivery 

TIHK offers you the several shipping options to ensure delivery of your purchased items. TIHK does not and cannot control the delivery carrier’s estimated or actual time of delivery of the items, and TIHK does not and cannot take the responsibility of ensuring that you have received your items. Please enter an accurate and accessible shipping address to ensure prompt delivery.

 

Returns, Exchanges & Refunds

If you are unsatisfied with your items for any reason, you may return it within thirty (30) days from delivery. Items must be unused and in original packaging. Please contact us with your order number to initiate a return. Any custom/built-to-order items are not returnable. To return your product, you should mail your product to:

 TIHK
700 NW Gilman Blvd
#E103-300
Issaquah, WA 98027
United States of America

 

You are responsible for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

TIHK warrants its products from defects in materials and workmanship for a period of thirty (30) days from delivery.  This limited warranty shall not apply to damages due to: a) abuse, misuse, or neglect of the purchased item(s); b) modifications or repairs made to purchased item(s), other than those made by TIHK; c) improper use; or d) excessive mechanical, physical, electrical stress, or environmental stress on the purchased item(s).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved for a refund, it will be processed, and a credited to your original method of payment automatically.  If you have requested an exchange, we will notify you of shipment of the items upon shipment.

 

Links and Advertisements of Third Party Websites

The Services may contain links to or advertisements of third-party websites or resources. We are not responsible for the content, products or services on or available from those advertisements, websites, resources or links displayed on such sites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.

 

Termination

Upon any termination, discontinuation or cancellation of Services to you, all provisions of these Terms which by their nature should survive will survive, including, without limitation indemnification, warranty disclaimers, limitations of liability, and dispute resolution provisions.

 

Indemnity

You agree to defend, indemnify and hold harmless TIHK, or its officers, directors, employees agents, suppliers and partners, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, or expenses (including but not limited to attorneys’ fees), to the extent allowed by applicable law, that arise from or are caused by: a) your use of and access to the Services; b) your violation of these Terms; or c) your violation of any third party right, including without limitation any copyright, property, moral or privacy right. This section shall survive these Terms and your use and termination of the Services.

 

Representations and Warranties; Disclaimers

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.

 

Limitation of Liability

NEITHER TIHK NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES, PRODUCTS OR TIHK CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, MOBILE DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CLASSPOP HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL TIHK’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED THE LESSER OF THE AMOUNTS YOU HAVE PAID TO TIHK FOR USE OF THE SERVICES OR TIHK CONTENT OR FIFTY DOLLARS ($50), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO TIHK, AS APPLICABLE.

 

Waiver of Liability 

TIHK is in no way responsible or to be held liable for any claims, including for physical, bodily or financial injury, arising out of your use of TIHK product(s) on the whole, and your use of TIHK product(s) in your state, and you are subject to the additional terms and policies of each applicable private venue, local, state and federal laws as applicable.

 

Dispute Resolution

We prefer to resolve things amiably when possible therefore, you agree to the following dispute resolution policy in connection with any potential claims or disputes arising from your use of the Application. Start by notifying us of your dispute by sending a notice via our contact form.

  1. Informal Negotiations: Parties to a dispute concerning the Terms, the Privacy Policy, or the use of the Services will attempt to informally negotiate a potential settlement or resolution to the dispute;
  2. Arbitration: In the event that informal negotiations are unsuccessful, the parties agree to follow the arbitration procedures set forth by the American Arbitration Association (AAA) to resolve the dispute.
  3. Binding Arbitration: If for any reason arbitration is unsuccessful or unavailable to the parties, parties agree to submit to binding arbitration in the State of Washington. Each of us is responsible for paying our own filing, administrative and arbitrator fees. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

 

Entire Agreement

These Terms, and any future updates we make, constitute the entire and exclusive understanding and agreement between you and TIHK. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. If we provide certain notices or other communications to you, we will place the information on the Site. 

TIHK’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative TIHK. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

 

Questions & contact information

If you have any questions regarding these Terms, please contact us.