EvadeClip Concerns

February 14, 2017

We appreciate the honest feedback sent to us by those of you who have received your EvadeClip pre-order. Please continue to contact us with any concerns, feedback or suggestions as you use your EvadeClip. We thought it would be useful for us to address some of the common feedback we’ve received thus far. Read More

EvadeClip Status Update #8

January 13, 2017

Dear EvadeClip Customers:

A quick note about pre-orders -- our first portion of production is being packed and shipping out via air TODAY. This means that we will be able to start fulfilling early next week. The rest of the inventory will be coming in the following week or so -- we will be able to ship out all pre-orders by the end of this month.

Thanks so much for your continued patience and support. You will receive an emailed shipment confirmation once we have packed your order. If you need to update an address, let us know ASAP, as it will be too late to modify after you've received your shipment confirmation.

Cheers,

The TIHK Team

EvadeClip Status Update #7

December 20, 2016

Dear EvadeClip Customers:

This has been an extremely difficult update to write. We have been anticipating the receipt of EvadeClip production units the last two weeks. While we hadn’t received confirmation of shipment yet we still held out hope that they were going to pull through with what was promised. Today would have been the last day to ship via USPS with delivery by the Christmas on the 25th. We were wrong and this hurts — everyone on the team is bummed that we haven’t been able to keep any promises we’ve made.

While we expect many of you to be extremely unhappy with us (we would be upset too) we please ask that you hold out just a few more weeks to get your product. As you can expect, we are reluctant to provide a shipping estimate, but we are hopeful that they will ship the first week of 2017 based on recent communication.

What we do know for certain is that we will never let this happen again. All the cool products that are in the pipeline for 2017 will have ZERO chance of this occurring again. 

 

PDF EvadeClip “Gift Card”

Just in case you were planning on giving the EvadeClip for the holidays and obviously can’t now, we’ve created a simple printable PDF that you can provide or show to friends and family. You can download it here: link

EvadeClip Gift Card

HK2 Sneak Peak

We do have some goods news to report, however. The 2nd version of the Handcuff Key (HK2) is finalized and is working fantastically. It works well in all of the handcuffs we tested (much smoother than the HK1) and includes some additional “teeth” on the interior of the clip to keep the product on your person. Everyone who pre-ordered the EvadeClip will be getting at least one of these in your order for free.

HK1 (top right) vs. HK2 (bottom right)

 

Happy Holidays

We sincerely appreciate all of your support and patience. 2016 has been a growing year for our team and we look forward to the new year (and of course, shipping out all of these EvadeClips!). We hope to repair our brand’s image in your eyes by creating (and delivering) premium products that support our belief in the protection of life, liberty, and property. Our desire is to help citizens protect themselves from those who would unlawfully infringe upon all three. Happy Holidays!

Finally, if you’re tired of waiting and would like a refund please email team@tihk.co and we’ll make the appropriate arrangements. If you’ve moved and want to provide a new address, please email us ASAP!

Cheers,

Justin (product designer) and the rest of the TIHK Team

EvadeClip Status Update #6

November 21, 2016

Dear EvadeClip Customers:

The last month has been another frustrating blur. We’ve spent a considerable amount of time communicating with our manufacturing partners, mostly on pushing things forward rather than fine tuning the details. So. Many. Delays. Before we go into more detail, here’s a quick video with the very latest.

There are a lot of different pieces of the product coming from various vendors. Here are some of the delays that have us pulling out our hair:

  • The cord saw sample was supposed to be here two weeks ago today. We got it today!
  • The rod saw manufacturer delayed production for some unknown reason but it is supposed to finish this week.

At this point, everything is pretty far along and we keep being told there is very little risk of delays going forward. We’ll keep knocking on wood. As of right now, they believe that the first batches will begin to ship around December 5th and take about a week or so. Our warehouse team is 100% ready to go and it shouldn’t take more than a day to turn around the orders as we receive final product. All orders should be shipped by 12/15.

All that being said, we are deeply concerned that this continued string of delays has significantly impacted our brand’s reputation. Unfortunately, the only thing we can do at this point is to continue to wait until production is finished. We've made several changes behind the scenes to avoid this in the future and look forward launching the many products we have in development/

Again, we sincerely appreciate your patience! If you’re tired of waiting and would like a refund please email team@tihk.co and we’ll make the appropriate arrangements. If you’ve moved and want to provide a new address, please email us ASAP!

 

Cheers,

Justin (product designer), Rick and the rest of the TIHK Team

EvadeClip Status Update #5

October 14, 2016

Dear EvadeClip Customers:

We will keep this one as short as possible. We’ve started to receive many of the components and everything is coming together very nicely — we are pleased with the end result. We can’t wait to ship these out to you all as soon as possible!

We ended up having to make some tool modifications on the main body piece and received those samples this week. They have been approved and are in production.  There are two main items that are holding us up at this point:

  1. The pivot plastic piece is still being tooled. Since the glass break press-fits into the hole on this part (and nobody wants them accidentally falling off, right?) there will need to be some final adjustments — this pushes things out about 2 weeks.
  2. The cord saw is now being stamped. We were laser cutting these originally and while they looked pretty good, they weren’t quite as sharp as we had hoped. We kicked off a stamp tool so that we can get better teeth on those. We’re told that will take 1-2 weeks for the tool and then 1-2 weeks for production.

Given this, we expect to start shipping the first week of November and finish by mid-month for all open orders.

Address Updates — we’re going to keep it simple. I’ve you’ve moved and want to provide a new address or want to double check the address for your order please email us (team@tihk.co).

Again, we sincerely appreciate your patience this has been quite a journey making something so awesome. If you’re tired of waiting and would like a refund please email team@tihk.co and we’ll make the appropriate arrangements.

Cheers,

Justin (product designer) and the rest of the TIHK Team

EvadeClip Status Update #4

September 29, 2016

Dear Evade Clip Customers:

The past month has gone by much too fast as our product team has been scrambling to move the ball forward with the EvadeClip. Obviously, we are significantly later than anyone would have hoped since we got going but all things are pointing to a fantastic end product.

I know that many of you are eagerly awaiting your pre-ordered product and we sincerely appreciate your patience thus far. You’re going to have to wait several more weeks as we button down the final details. We fully expect to begin shipping out no later than the end of October.

The main hold-up at this point is the glass break component and it's been frustrating. We anticipated in the last update of having these by the end of September but here we are still waiting for final production. The process of getting production samples on this component has been very slow especially with this item coming from China (as we mentioned before, this is our only option for this component). Throw in the “Mid-Autumn Festival” where they didn’t respond to our emails for a week and you can see why we’re frustrated.

During that period of radio silence, we engaged a firm that specializes in sourcing and procuring components like these from Asia. The work they’ve done in the last week has been amazing and they’ve found a reliable source that will have them ready to ship from Asia around the 14th of next month with arrival the following week.

As for the rest of the components (all made in the USA), those are moving along well and the injection mold tooling for the main body components is being sampled and tested right now. There is a short production timeframe after we see samples next week on Tuesday.

As of right now, given no further surprises, we expect to have all the components ready for assembly around the 15th of October with the exception of the glass break coming the following week. We anticipate starting to ship these as soon as the glass break comes in and we can start to attach them. It is highly likely that we have all of the pre-orders shipped by the end of October!

Again, we sincerely appreciate your patience and are going to be including another extra handcuff key (Version 2) with each EvadeClip pre-order! If you’re tired of waiting and would like a refund please email team@tihk.co and we’ll make the appropriate arrangements.

Cheers,

Justin (product designer) and the rest of the TIHK Team

 

Ps. Now that we have a fairly firm schedule, we will be asking for address confirmations in the next week or so.

 

EvadeClip Status Update #3

September 01, 2016

Dear Evade Clip Customers:

I hope this email finds you well! We’re getting so close and can’t wait to get these in your hands. I’ll cover some main points as quickly as possible. See our last update for information on the design changes.

 

SCHEDULE

We were hoping to start shipping around the 12th of September but it looks like it will be closer to the end of this month (September). The main reason being the lead-time on the rod saw and the glass break components. These, unfortunately, will be coming from Asia (these items are no longer made in the USA) and that adds to the lead-time. All the other components are coming from the USA. We are hoping to have these by month-end and will keep you posted as to their arrival.

 

FULFILLMENT

Once we have all the components we will begin assembling and ship them out in batches. We will be shipping orders out in the order they were received. It is unknown how long it will take for us to assemble and ship thousands of these. It could be days or a week or two. At this point I think it best that we don't speculate and provide more info once we have started shipping because we will know the real amount of time it takes then.

 

ADDRESS UPDATES

We want to make sure we capture any address changes as efficiently as possible. We were originally going to use a webform but now we’re looking into something that ties into our e-commerce backend. Look for an email for this mid-month for you to confirm your shipping address.

 

We sincerely appreciate your patience! If you’re tired of waiting and would like a refund please email team@tihk.co and we’ll make the appropriate arrangements.

 

Best,

Justin (product designer) and the rest of the TIHK Team

updated evade clip

Dear EvadeClip Customers:

Again, we are long overdue for an update on the EvadeClip manufacturing progress. After reviewing the prototypes we mentioned in the last update we decided that the direction was not a positive one for the product. While we had made it considerably smaller it did not feel like a solid product — it wasn’t the robust urban escape and evasion mini tool we wanted. It was decided that we should delay again and change the design.

Prototypes since the last update.

From there our product team had to go back to the drawing board. How do we ensure this is a small and durable product yet packed with the necessary features? Can we add the most requested feature of a glass break? Will this product last a long time?

After the redesign, the answer is yes and below we show a simple rendering showing how it works. The product lid opens up and various tools can flip out. By closing the lid you’ve locked in the tool and created a handle for easy manipulation of the tool. We’ve also been able to add a glass break feature (we’re testing an alternative location this weekend that may be a safer spot).

Animation showing features

So what’s next?

  1. We have our next meeting with the manufacturer Monday to start to finalize the schedule. We should be able to start shipping around the 12th of September if things go well but still need confirmation on all of the individual components.
  2. Look for an email by the end of the month with the final delivery schedule and a web form for updating your shipping address if you’ve moved.
  3. If you’re tired of waiting and would like a refund please email team@tihk.co and we’ll make the appropriate arrangements.

Again, we're sorry for the massive delays but everything is looking fantastic and we're excited with where we landed with the product.

 

Best,

Justin (product designer) and the rest of the TIHK Team

EvadeClip Customers:

We are long overdue on providing an update on the EvadeClip manufacturing progress. As of late we had been waiting for some sample units so that we could provide a more comprehensive update to you all. We’re still waiting on those and didn’t want to push this update out any farther.

But first, why are we just now getting production samples? Let me explain…

We want the EvadeClip to the be the final answer for an urban escape and evasion mini tool kit. After so much positive support with the campaign and extensive field tests with our prototypes we decided to redesign the EvadeClip. Don’t get me wrong, the EvadeClip was pretty sweet to begin with but the opportunity to make something good absolutely great was hard to pass up.

  • We made it smaller. By changing the form factor the EvadeClip will now be more discrete on your person or in your kit.
  • We made it stronger. This was especially important when using the saw. The rod saw now locks into position which makes it far superior to the previous design.
  • We made modular. You’ll have the ability to purchase different tools, picks and inserts down the road so you can customize your EvadeClip to fit your needs.
  • We made it looks so dang cool. We can't wait to show you what our industrial designer came up with.

So the bad part is that the delivery schedule is not what we originally hoped for. Depending on how the next round of samples turn out, we don’t expect to begin shipping till the first week of August or so. I expect we’ll have a more detailed update in the next week or so outlining the changes with pictures and video. At that time we will also be able to confirm the schedule. 

Not ideal, but trust me: this is worth it!

The team is currently working on ways to show our appreciation for your continued patience. More on that in the next update!

 

Best,

Justin (product designer) and the rest of the TIHK Team

 

If you are interested in lockpicking, you may from time to time see the disclaimer on a website that certain lock picking items will only be sold to “bona fide” locksmiths. The United States Postal Service, for example, considers lock picking tools non-mailable except when they are being shipped to a bona fide locksmith. The question then arises- what does “bona fide” even mean?


    “Bona fide” is a Latin term that literally means “good faith”. In the context of law it essentially means “the real thing, without the intention of defrauding”. A bona fide locksmith is, therefore, a real locksmith. The implication here is that the locksmith in question is certified to the fullest extent required by their jurisdiction. You may quickly find that this is still not enough information, however. The term “bona fide locksmith” is hazy and less specific than it could be, because not every state requires a license to practice as a locksmith. There is a wide variety of voluntary professional certifications available, particularly through Associated Locksmiths of America (ALOA). (Voluntary professional certifications like those provided by ALOA are not required by law to practice as a locksmith; rather they work to establish credibility among customers and professional peers.)


    The states that currently require licensing prior to operating as a locksmith are Alabama, California, Connecticut, Illinois, Louisiana, Nebraska, New Jersey, New York City, Nevada, North Carolina, Oklahoma, Oregon, Tennessee, Texas, and Virginia. Please do not consider this list exhaustive or authoritative, and do your own research before purchasing lock picking tools.


    It is worth noting that most states allow possession of lock picking tools by anyone. The issue of being a “bona fide locksmith” most often comes into play when discussing the transfer of said tools using the United States Postal Service. If you buy the tools in person or without using USPS in most states, you are not required to provide proof that you are a bona fide locksmith. Similarly, most online stores will not require you to furnish proof. Some require you to check a box agreeing that you are a bona fide locksmith before they will ship to you for purposes of their own liability. We recommend telling the truth and paying close attention to whether you can legally be considered a “bona fide locksmith” in your state, but among the recreational locksmithing community it’s agreed that there is a lot of wiggle room in this area when it comes to ordering products online for your own personal, legal use.
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TERMS OF SERVICE

Last Updated: January 25th, 2017

Welcome to http://tihk.co/, owned and operated by Quampton LLC (“TIHK”, “we”, “us” or “our”). We are makers of urban survival products, designed and manufactured in the USA. Please read these Terms of Service (“Terms”) carefully because they govern your use of the website http://tihk.co/ (the “Site”), and the content, services, and products available at or through the Site and associated social media profiles. If you have any questions, please contact us. To make these Terms easier to read, the Site, and our products and services and are collectively called the “Services.”

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#E103-300
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