Dear Evade Clip Customers:
I hope this email finds you well! We’re getting so close and can’t wait to get these in your hands. I’ll cover some main points as quickly as possible. See our last update for information on the design changes.
We were hoping to start shipping around the 12th of September but it looks like it will be closer to the end of this month (September). The main reason being the lead-time on the rod saw and the glass break components. These, unfortunately, will be coming from Asia (these items are no longer made in the USA) and that adds to the lead-time. All the other components are coming from the USA. We are hoping to have these by month-end and will keep you posted as to their arrival.
Once we have all the components we will begin assembling and ship them out in batches. We will be shipping orders out in the order they were received. It is unknown how long it will take for us to assemble and ship thousands of these. It could be days or a week or two. At this point I think it best that we don't speculate and provide more info once we have started shipping because we will know the real amount of time it takes then.
We want to make sure we capture any address changes as efficiently as possible. We were originally going to use a webform but now we’re looking into something that ties into our e-commerce backend. Look for an email for this mid-month for you to confirm your shipping address.
We sincerely appreciate your patience! If you’re tired of waiting and would like a refund please email firstname.lastname@example.org and we’ll make the appropriate arrangements.
Justin (product designer) and the rest of the TIHK Team
Last Updated: October 10, 2017
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