FAQ

When will my order arrive?
We fulfill orders from our warehouse within 1-2 business days, and our products ship via USPS Standard First Class. You can usually expect it to arrive within 2-3 business days after receiving shipping confirmation. 

International orders will take longer to ship than domestic orders- typically a minimum of 5-10 business days. This time frame does not take customs into account.

Why haven't I gotten my order yet?
We fulfill orders from our warehouse within 1-2 business days. Your order may take longer if you made your purchase on a weekend or holiday. You will receive an email when your order has shipped! 

For international orders, please allow more time for your order to reach you. 

Do you ship internationally?
We do ship internationally! Simply select your country at checkout. 

Where is the TIHK made?  TIHK products are injection molded in Louisville from USA-made tooling, and packaged in Seattle using materials printed in Los Angeles.

How strong is the clip?  TIHK is made from a toughened polymer but is not meant to be over-bent.  The clip is designed to work when attached to thick or thin clothing and will not become loose during active use.  TIHK is not a toy- we suggest you don't play around with it to see how far it will bend.

Does TIHK open double locks? TIHK is not currently designed to handle all double locks if they are engaged.

Does it fit all handcuffs?  TIHK is designed to fit all standard Peerless style handcuffs. While it has been extensively tested, there is no guarantee that it will fit all cuffs due to cuff manufacturer variability.

Is there a warranty or guarantee? We do not offer any warranty or guarantee that our product will work with all handcuffs, nor that it will not break during use.The key is designed only to be turned until the lock disengages- it may break if fully turned.

I'm not happy with my order. Can I return it for a refund?
Orders returned without a Return Material Authorization number will not be refunded. In order to return your product for a refund, you must first contact us for an RMA number and return instructions. All refunds are subject to approval, shipping costs not eligible for refunds.

Do you offer a wholesale option?
We do offer a wholesale option! For an application, please visit http://tihk.co/pages/wholesale and fill out the form, and we will be in touch with you!

I placed an order and now you're having a sale, can get I get a raincheck? We are unable to offer rainchecks or price adjustments for completed orders. You may request that we cancel your existing order if it has not yet shipped, but there is a brief time window for this. Once an order has shipped we are unable to cancel or adjust it.